Privacy Policy

1. Information We Collect

We may collect personal information in the following categories:

• Account information (such as name, email address, and sign-in identifiers)
• Billing and payment-related information processed through our payment providers
• Content you create or upload in the Service (posts, media, titles, descriptions, AI prompts, and similar)
• Information from connected social media accounts (see section 2a)
• Usage, device, and cookie data (see section 2b)

2. Information You Provide

Registration

When you create an account, we collect information such as your name and email address. If you sign in with Google, we receive your Google account identifier, name, and email address. We do not store Google access or refresh tokens for Google Sign-In.

Customer support

If you contact us for support, we collect the information you provide in your message and related account details needed to help you.

Payments

If you purchase a subscription or paid feature, payment details are processed by our payment provider (such as Stripe). We receive limited billing metadata (for example subscription status and invoices) needed to operate your account.

User content

You may provide posts, media files, captions, scheduling preferences, and prompts for AI-assisted features. We process this content to provide the Service you request.

2a. Personal Information Collected from Connected Social Media Accounts

To publish content, show analytics, and manage comments, you may connect third-party social accounts to Pubshr. When you do, we collect certain information from those platforms, typically including profile or channel identifiers, display name, username or handle, avatar, access tokens (and refresh tokens where applicable), published posts, and engagement metrics. Where supported, we may also sync comments and related metadata for inbox features. We use this information only to provide and improve user-facing features of the Service.

2b. Automatically Collected Information

Log data

When you use the Service, our servers may automatically record information such as IP address, browser type, device information, pages visited, and timestamps.

Cookies and similar technologies

We use cookies and similar technologies for essential site functionality, analytics, and (where enabled) marketing. Cookie categories include:

• Essential cookies: required for basic website functionality and security
• Analytics cookies: help us understand how you use the platform
• Marketing cookies: used to deliver relevant advertisements and measure effectiveness

For more detail, see our Cookie Policy.

3. How We Use Information

We may use the information we collect to:

• Create and manage your account and authenticate you
• Provide the Service, including scheduling and publishing to connected platforms
• Show analytics, insights, and comment inbox features
• Provide AI-assisted content features you request
• Process payments and manage subscriptions
• Send service-related notices and respond to support requests
• Improve, secure, and debug the Service
• Send marketing communications about Pubshr products and offers (you may opt out)
• Comply with legal obligations and enforce our terms

4. How We Share Information

We do not sell personal information. We disclose personal information only as described below.

Service providers

We engage trusted service providers to host and operate the Service (for example hosting, databases, email delivery, error monitoring, and payment processing). We share personal information with them only to the extent needed to provide those services, and we require them to protect it appropriately.

Social platforms (including Google and YouTube)

When you connect a social account or publish through Pubshr, we disclose relevant data to that platform’s APIs (including Google and YouTube API Services) solely to provide the features you request—such as authentication, publishing, reading statistics, and managing comments.

Sharing, transfer, and disclosure of Google user data

We do not sell, rent, or transfer Google user data to third parties for advertising, data brokerage, credit, lending, or AI training purposes. We disclose Google user data only: (a) to Google and YouTube API services to provide Pubshr’s YouTube features you request; (b) to service providers that host and operate the Service, solely to store and process data as needed to provide the Service; and (c) when required by law, legal process, or to protect the security and integrity of the Service, or in connection with a merger, acquisition, or sale of assets after obtaining any consent required by applicable Google policies. We do not transfer or disclose Google user data to third parties for purposes other than those described in this Privacy Policy.

Legal and safety

We may disclose information if we believe it is necessary to comply with law, legal process, or governmental request; to protect the rights, property, or safety of Pubshr, our users, or the public; or to investigate fraud or security issues.

Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law and (where required for Google user data) applicable Google policies and user consent.

5. How We Protect Information

We implement administrative and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. For example, OAuth credentials for connected social accounts are stored encrypted at rest. No security measures are perfect; we cannot guarantee absolute security of information transmitted or stored online.

6. Retention and Deletion

Retention

We retain personal information, including Google user data, only as long as needed to provide the Service—typically while your account is active and, for connected channels, while the channel remains connected. Rolling analytics histories may be kept for a limited recent period (for example about 30 days) while a channel is connected. We may retain certain information longer when required by law or for legitimate business purposes such as dispute resolution or security.

Deletion of Google user data and other account data

You can delete Google user data and other connected-channel data we store by disconnecting the relevant channel in Pubshr channel settings, or by deleting your Pubshr account in profile settings. When you do so, we delete stored OAuth tokens and related channel data from our systems (including associated comments and metrics stored for that channel), subject to residual backups that are purged in the ordinary course. Videos already published on YouTube remain on your YouTube channel unless you delete them on YouTube or through Pubshr’s published-post deletion feature where available.

You may also revoke Pubshr’s access in your Google Account permissions. Revoking access in Google stops further API access; please also disconnect the channel or delete your account in Pubshr so we can remove stored data from our systems.

7. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. You can:

• Disconnect social channels in your Pubshr channel settings
• Delete your Pubshr account in profile settings
• Opt out of marketing emails using the unsubscribe link in those messages
• Contact us (section 10) to request access or deletion where applicable

Even after you opt out of marketing, we may still send administrative or service-related messages.

8. Children’s Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Updates to this Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last updated” date. If changes materially affect your rights, we will take reasonable steps to notify you (for example by email or an in-product notice). Continued use of the Service after the updated policy becomes effective means you acknowledge the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at support@pubshr.com.